Customer Journey
Our customer-centric approach ensures your experience at White Cup is easy and revenue-generating. Throughout your journey with White Cup, we are focused on your revenue growth by delivering speedy time-to-value projects and driving user adoption.
Considering White Cup
Choosing White Cup is more than choosing a piece of software. It’s about choosing a partnership and finding industry experts who will help you reach your most pivotal business goals. Tell us your struggles, needs and objectives, and we’ll provide guidance and solutions specific to your industry.
- Define the goals
- Demonstrate the solution
- Choose White Cup
Onboarding and Implementation
As a new customer, you’ll immediately receive a dedicated Project Manager to welcome you to White Cup. This representative will ensure a smooth transition from your sales rep to your implementation team. You can count on White Cup implementing your revenue intelligence solutions for the quickest time to value possible.
- Assign dedicated Project Manager and implementation team
- Define success, needs and timelines for your project
- Complete implementation with configuration, training and testing, so admins and users are set up for success
- Get to go-live with a focus on fast time to value
- Transition project to support team for seamless post-launch support
Adoption
White Cup doesn’t stop when an implementation is completed. We partner with you to ensure your team adopts our technology to generate more revenue. Our extensive training resources and annual user conference are available to drive user adoption and ROI.
- End user training
- Support portal
- Knowledge base resources with on-demand and live training
- Annual user conference
- Dedicated Customer Account Manager
Value Delivery
We are confident our revenue intelligence technology will deliver revenue growth for your business. We ensure a seamless customer journey through onboarding, implementation, adoption, and ongoing support to ensure our software delivers easy-to-prove value as fast as possible.
- Ongoing engagement with your Customer Account Manager
- Industry-specific KPIs to track and measure revenue growth
- Industry and solution thought leadership resources
- Continued advancements of White Cup products